![]() Tap Restore from Backup on the home screen, then tap the Proceed to Restore button to continue. On your new mobile device, launch the Authenticator app.This screen also provides details regarding the date and device on which the recover password was created. Enter your recovery password in the field provided.Tap the Proceed to Restore button to continue. You will be automatically prompted to restore the app on the new device. If you haven’t already, install the Thomson Reuters Authenticator mobile app on your new device.Restoring your Authenticator app on a new deviceĪfter backing up your Authenticator app to the cloud, you can restore the app on a new mobile device using the recovery password you created previously. For security reasons, our Product Support team cannot provide this password for you if you lose it. Important! Be sure to store your new password in a secure location so it’s accessible when you need it. Acknowledge permissions to allow Authenticator to store it’s encrypted backup file in Google Drive.Īfter creating the recovery password, your Authenticator app is backed up to the cloud and secured with your password. ![]() Note: Authenticator recovery is available on devices with iOS 11 or later.
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